Known Issue: Failure to Connect to Server on Startup

Thank you for playing HATSUNE MIKU: COLORFUL STAGE!

We are receiving reports that some players are unable to play the app and seeing a "Failed to connect to server" message immediately after startup.

After looking into this issue, we suspect that the cause is poor compatibility between the game servers and players' Wi-Fi or mobile networks. As such, it cannot be addressed on the server side.

If the issue persists, we recommend attempting to connect from a different network. Please note that the game server does not support IPv6. Please connect using an IPv4 network.

We sincerely apologize for any inconvenience caused.

We hope you continue to enjoy HATSUNE MIKU: COLORFUL STAGE!